Book a Free Phone Appointment for Expert Setup Assistance
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Basic router setup
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Standard VPN configuration, including setting up a VPN connection between a VPN client and server
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Basic troubleshooting related to router setup and VPN connectivity
Please note that configurations involving corporate VPN software (including but not limited to Palo Alto GlobalProtect, Cisco Secure Client, or Zscaler), company-managed devices, or complex network environments may require specialized assistance beyond the scope of our standard appointments.
If you need support outside our available appointment hours or require advanced VPN configuration, you may consider RemoteToHome, an independent third-party service provider and an official GL.iNet service partner.
RemoteToHome offers specialized VPN and network configuration services with more flexible scheduling options. Their services are paid, and fees vary depending on your requirements. Please contact them directly for service details, availability, and pricing.
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Language: Phone support is available in English and Chinese only.
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Scheduling: Please check the time zone when booking and joining your appointment on time. All appointment times are based on Hong Kong time (UTC+8). Appointments are unavailable on mainland China public holidays and weekends.
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Multiple bookings: Please book only one appointment at a time. If multiple appointments are booked, we will keep the earliest one and cancel the others.
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Missed appointments: Repeated late arrivals or missed appointments may result in cancellation of future bookings.
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Other technical issues: For GL.iNet product-related issues not covered by these appointments, please contact support@gl-inet.com. For urgent product-related issues, you can also reach our 24/7 support team through the Chat icon in the lower-right corner.