Return & Warranty Policy

1. Introduction (Policy Scope)

Thank you for choosing GL.iNet. We are committed to providing a transparent and smooth after-sales experience.

1.1 Applicable Scope

• This policy applies only to products purchased directly from the official GL.iNet Brand Store. GL.iNet reserves the right to interpret and modify this policy.
• Products purchased through third-party channels (marketplaces, distributors, authorized retailers, etc.) must follow the original seller’s after-sales policy. GL.iNet is not responsible for after-sales support for third-party purchases.

1.2 Policy Framework

• Warranty Policy: Applies to quality-related issues including repair, replacement, or refund.
• Return Policy: Applies to 30-day money-back returns and other return scenarios.
• Warranty support may vary depending on:
  • Country/region
  • Sales channel
  • Product category

2. Return Policy

2.1 Overview of Return Policy

This policy applies to GL.iNet, Lafaer, and Umino products.

30-Day Money Back Guarantee (Any Reason Return)

• Customers may request a return within 30 days of purchase, for any reason
• Corporate purchases or bulk orders are not eligible (bulk = 10 or more units of the same product)
• Return rules may vary by product category for fairness, safety, and compliance
• Return shipping cost should be paid by customer

SIMPoYo Product (SIM / eSIM Products – Special Rules)

Unused & Unopened

• Return allowed if package is sealed
• Photo proof of unopened packaging required
• Return shipping cost should be paid by customer

Opened or Activated Cards

• Wrong purchase after opening/activation: non-refundable
• Incompatibility with device/carrier: non-refundable (clearly stated on product page)
• Verified defect: eligible for replacement or refund (subject to technical confirmation)

2.2 Conditions That Make a Product Ineligible for Return

General Ineligible Conditions

• Visible wear, usage marks, or customer-caused damage
• Missing original packaging or accessories
• Free gifts not returned together with the main item
• Promotional rules not followed (e.g., BOGO, bundle discounts)
• Missing valid proof of purchase (order number, invoice, etc.)

Promotion Return Rules

• Buy One Get One (BOGO) Promotions
  • Both items must be returned
  • Otherwise, the refund = the amount paid minus the MSRP of the special-priced item 
• Gift with Purchase / Spend & Save
  • Main product and gift/discounted item must be returned together
  • Otherwise, the MSRP of the gift/discounted item will be deducted 

2.3 Return Requirements

• Valid proof of purchase is required
• All items must be returned in original packaging with all accessories
• Return shipping cost is borne by the customer (except defective/wrong items)
• Proof of return shipment must be provided upon request
• Refunds do not include:
  • Original shipping fees
  • Duties
  • Other service charges
• Pre-order products: 30-day return period starts from shipment date
• Damaged or incorrect items must be reported within 7 calendar days of delivery

2.4 Return Process

1. Complete the Returns and Exchanges Request Form to initiate your return(or exchanges).
2. Provide the order number and purchase email 
3. Receive return instructions and address
4. Ship the product using original packaging
5. Share the tracking number 
6. The refund is processed after warehouse inspection (typically within 10 business days after receipt confirmation)
7. If you have any questions, please contact us at cs@gl-inet.com

3. Warranty Policy

3.1 Overview of Warranty Policy

GL.iNet provides a limited warranty starting from the date of purchase.

• Warranty applies only in the country/region of original purchase
• Cross-border usage may void warranty coverage
• Proof of purchase and serial number are required
• All claims are subject to confirmation by technical support

3.2 Warranty Period by Product Category

Note: Some models may include extended warranty; refer to the product page or invoice.

3.3 Warranty Exclusions (Non-Covered Cases)

Warranty does not cover:

• Damage caused by failure to follow product instructions
• Expired warranty period
• Altered or removed serial number
• Unauthorized firmware replacement or modification
• Unauthorized repair or disassembly
• Human-caused damage (wrong voltage, water damage, drops, overheating, corrosion, etc.)
• Damage during return shipping
• Natural disasters (earthquake, fire, flood, lightning, etc.)
• Failures unrelated to design, manufacturing, or quality defects

3.4 Replacement Terms

• Only applies to verified quality-related issues
• Must be confirmed by customer support and the technical team 
• Required evidence:
  • Proof of purchase
  • Serial number
  • Visual defect evidence
• If return is requested:
  • Incorrect return or missing defective item voids replacement eligibility

Replacement Warranty Coverage

The replacement product warranty is valid for the longer of:

• Remaining original warranty period, or
• 3 months from replacement date

3.5 Replacement Process

1. Complete the Returns and Exchanges Request Form to initiate your return(or exchanges).
2. Submit the issue description and evidence 
3. Technical team evaluation and confirmation
4. Receive return instructions if needed
5. Return defective product
6. Receive replacement or refund
7. If you have any questions, please contact us at cs@gl-inet.com

4. Disclaimer

The policy may be updated based on legal requirements, internal company policies, or product revisions.

5. Support

Still need assistance?

📧 Email: cs@gl-inet.com

🌐 Support Center: https://www.gl-inet.com/support/

Our team is always ready to help you with product issues, returns, or warranty inquiries.