GL.iNet is looking for
- Design and implement strategic sales plans that expand company’s customer base and ensure its strong presence.
- Supervise a sales team in Shenzhen and Hong Kong and conduct marketing activities in overseas.
- Motivate the sales team to generate leads, build client relationships, set targets to hit and exceed revenue forecasts.
- Manage recruiting, objectives setting, coaching and performance monitoring of sales representatives.
- Identify emerging markets and market shifts while being fully aware of new products and competition status.
- Present sales, revenue and expenses reports and realistic forecasts to the management team.
- University degree with 5+ years sales experience.
- Proven track record in managing all aspects of sales cycle including prospecting, development of the customer relationship at all levels and implementation of the account plans.
- Good presentation skills, capable of articulating technical proposals to decision markers at both technical and business levels.
- Knowledge in Cloud Solutions, data security, Network, Linux and Wifi technologies will be a definite advantage.
- The role is required to stay in Shenzhen and frequently travel overseas.
Cloud Development Engineer/Architect
- Responsible for demand analysis, solution design and traditional IT cloud solution design for public cloud.
- Partner with cross-functional teams to develop API platforms that enhance customer experience, improve operational efficiency, and support strategic decision-making.
- Identify, evaluate, and fix infrastructure vulnerabilities and deployment problems with applications.
- Conduct innovative R&D work, solutions, and application development, including design, coding, testing, implementation and documentation.
- Encourage collaboration, knowledge/technical sharing, and work as a team to enhance overall productivity.
- University graduate in Computer Science, Information Technology, or related field with at least 5 years of experience.
- Proficiency in programming languages, such as Python, Java, Java.
- Advanced working knowledge of MySQL, MongDB, Redis and database management systems.
- Strong knowledge of system administration, including operating systems (e.g., Linux), virtualization, storage, and networking.
Software Security Engineer
- Conduct comprehensive security assessments and penetration testing of software applications, systems, and infrastructure.
- Identify and analyze potential vulnerabilities and security risks in software design and implementation.
- Develop and implement secure coding practices, guidelines, and standards to prevent security breaches and ensure compliance with industry regulations.
- Design and implement secure authentication and authorization mechanisms, data protection strategies, and encryption techniques.
- Conduct security incident response activities, including investigating and resolving security incidents, vulnerabilities, and breaches.
- Collaborate with cross-functional teams, including software developers, system administrators, network engineers, and product managers, to address security concerns and ensure the overall security of our software systems.
- Bachelor's or master's degree in Computer Science, Information Security, or a related field.
- Strong knowledge of software security principles, secure coding practices, and common security vulnerabilities and mitigation techniques.
- Experience in conducting security assessments, penetration testing, and vulnerability scanning using industry-standard tools and methodologies.
- Proficiency in programming languages commonly used in software development, such as Java, C++, Python, or Ruby.
- Familiarity with secure coding frameworks and libraries.
- Knowledge of authentication and authorization protocols, cryptography, and secure network protocols.
- Understanding of web application security, including common vulnerabilities such as Cross-Site Scripting (XSS), SQL injection, and Cross-Site Request Forgery (CSRF).
- Experience with security testing tools, vulnerability scanning tools, and penetration testing frameworks.
- Fluent Chinese and frequent travel to Shenzhen may be required
Technical pre-sales consultant & FAE
- Responsible for understanding, analyzing, and sorting out customer needs
- Solve client's issues in time including hardware and software
- Present solutions to clients and answer client questions
- Conduct research on similar products and market trends
- Participate in bidding projects, draft technical part of related documents, present the proposal and deal with related technical support issues
- Arrange training for internal staff and business partners on product as well as solution related contents
- Bachelor's degree or above
- More than 3 years of relevant work experience, proficient in Microsoft Office, especially PowerPoint
- Fluent in English with ability to communicate directly with customers
- Familiar with network products, network security, firewall, VPN and other technologies
- Candidates with experience in big data, software industry, enterprise solutions and product presentations are preferred
- Frequent travel to Shenzhen and oversea are required.
Senior Product Release / Digital Marketing Specialist
As a Product Release / Digital Marketing Specialist at GL.iNet, you will play a critical role in ensuring the successful launch of our cutting-edge networking products and driving brand awareness through digital channels. You will collaborate closely with cross-functional teams, including product management, engineering, quality assurance, marketing, and operations, to coordinate product releases and execute digital marketing campaigns. Your ability to manage multiple tasks, think strategically, and deliver results will be essential in this role.
- Develop and execute comprehensive product release plans, including timelines, milestones, and deliverables, in coordination with cross-functional teams.
- Conduct market research to identify customer needs, preferences, and market trends, and incorporate insights into product release strategies.
- Collaborate with product development teams to develop and execute effective product launch strategies, including product positioning, messaging, and promotional materials.
- Coordinate and track activities related to product release, such as feature development, testing, documentation, and regulatory compliance.
- Create and optimize engaging product pages on our website, including compelling product descriptions, images, and specifications.
- Develop and implement digital marketing campaigns, including SEO, SEM, social media, and email marketing, to increase brand visibility and drive product sales.
- Craft persuasive and compelling copy for press releases, product announcements, blog posts, and other marketing collateral.
- Manage and grow our email subscriber list, create and send engaging eDMs (electronic direct mail), and analyze campaign performance.
- Monitor and analyze website and campaign performance metrics using web analytics tools to identify areas for improvement and optimize marketing efforts.
- Contribute to process improvements and drive efficiency in the product release and digital marketing workflows.
- Bachelor's degree or above in any aspect
- 2+ years working experience as a Product Release Specialist, Digital Marketer, or in a similar role within the technology or consumer electronics industry.
- Strong project management skills, with the ability to manage multiple tasks simultaneously and meet deadlines.
- Excellent attention to detail, creativity, and problem-solving abilities, with a proactive and results-oriented mindset.
- Proficiency in digital marketing channels and tactics, including SEO, SEM, social media, email marketing, and content creation.
- Basic knowledge of HTML, CSS, and graphic design tools is a plus.
- Passion for technology and networking products
As a Community Specialist at GL.iNet, you will play a vital role in building and nurturing our online community of users and enthusiasts. You will work closely with our technical support and product development teams to provide timely and accurate information, troubleshoot technical issues, and gather valuable feedback from our community members. Your excellent communication skills, technical knowledge, and customer-centric approach will be crucial to ensuring a positive and collaborative community experience.
- Manage and moderate the GL.iNet community forum and reddit, facebook, twitter etc., ensuring a positive and engaging environment for users to seek assistance, exchange knowledge, and share experiences.
- Respond promptly to community inquiries, technical questions, and support requests with accurate and helpful information.
- Proactively engage with community members, fostering discussions, and promoting knowledge sharing.
- Collaborate with the technical support and product development teams to address user issues, troubleshoot technical problems, and escalate complex cases when necessary.
- Collect feedback from the community and effectively communicate insights to the product development team to inform future product enhancements.
- Monitor and report on community trends, sentiment, and user satisfaction to identify opportunities for improvement and provide actionable recommendations.
- Create and curate community resources, including FAQs, tutorials, and user guides, to empower community members and enhance self-help options.
- Identify and engage with influential community members, advocates, and user groups to foster partnerships and expand the reach of the GL.iNet community.
- Stay up-to-date with the latest networking trends, product updates, and industry best practices to provide accurate and relevant information to the community.
- Contribute to the development and implementation of community engagement strategies and initiatives to drive community growth and member participation.
- Bachelor's degree, preferably in computer science, information technology, or a related field but not a must
- 2+ years experience in community management, technical support, or a similar role within the technology or networking industry.
- Strong technical knowledge and understanding of networking concepts, protocols, and hardware.
- Excellent communication skills with the ability to articulate complex technical concepts to users of varying technical backgrounds.
- Customer-centric mindset with a passion for helping and engaging with users to drive a positive community experience.
- Familiarity with forum platforms and community management tools.
- Strong problem-solving skills and the ability to think critically and analytically.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Proficiency in English is required, and fluency in additional languages is a plus.
User Experience (CRM) Specialist
As a CRM Specialist at GL.iNet, you will play a crucial role in building and nurturing strong relationships with our customers. You will be responsible for managing our customer membership system, developing and executing fan events, sales promotions, referral programs, user-generated content (UGC) campaigns, and beta test programs. Your expertise in CRM strategies and digital marketing, coupled with your creativity and strong collaboration skills, will be instrumental in enhancing customer loyalty and driving brand advocacy.
- Manage the customer membership system, ensuring accurate data collection, segmentation, and personalized communications.
- Collaborate with the eComm team to plan and execute fan events, sales promotions, and other initiatives to engage and reward our customer community.
- Develop and implement referral programs to encourage customer advocacy and word-of-mouth marketing.
- Coordinate and manage user-generated content (UGC) campaigns, including contests, testimonials, and social media activations.
- Collaborate with the product development team to execute beta test programs, gather feedback, and drive product improvement.
- Manage GL.iNet's presence on social media platforms such as Facebook, Instagram, and Twitter, ensuring consistent messaging and timely engagement with customers.
- Identify and pitch key opinion leaders (KoLs) and influencers for collaborations, product reviews, and endorsements.
- Monitor and analyze customer data, engagement metrics, and campaign performance to derive insights and make data-driven recommendations.
- Collaborate with the marketing and communication teams to develop compelling content and digital campaigns that resonate with our target audience.
- Foster a customer-centric culture by promoting a positive and seamless customer experience across all touchpoints.
- Bachelor's degree in marketing, business administration, or a related field
- 2+ years experience as a CRM Specialist, Digital Marketer, or in a similar role within the technology or consumer electronics industry.
- Strong understanding of CRM strategies, customer segmentation, and lifecycle marketing.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and external partners.
- Fluent in English. Proficiency in additional languages is a plus.
UX Writer / Technical Writer
As a UX Writer/Technical Writer at GL.iNet, you will play a vital role in ensuring our users have access to clear, concise, and user-friendly documentation. You will work closely with cross-functional teams, including product development, software development, and marketing, to create and update user guides, technical specifications, FAQs, and other support materials. Your ability to simplify complex technical concepts and engage with our community of geeks will be instrumental in providing an exceptional user experience.
- Write and manage all documentation on the GL.iNet website, including user guides, technical specifications, FAQs, and support articles.
- Collaborate with product development, software developement, and marketing teams to gather information and ensure accurate and up-to-date content.
- Simplify complex technical concepts into clear and user-friendly language that resonates with our community of tech enthusiasts.
- Create engaging and accessible user experiences through well-structured and visually appealing documentation.
- Develop and maintain a consistent tone of voice and style guidelines across all written materials.
- Conduct research and gather insights to understand user needs and pain points, incorporating them into the documentation strategy.
- Collaborate with the design team to ensure that visual elements and diagrams enhance the understanding of technical concepts.
- Continuously improve documentation processes, tools, and templates to enhance efficiency and scalability.
- Review and edit content contributed by other team members to ensure accuracy, consistency, and alignment with brand guidelines.
- Stay up-to-date with industry trends, best practices, and emerging technologies in UX writing and technical communication.
- Bachelor's degree in communications, translation, computer science, or a related field
- 2 years+ experience as a UX Writer, Technical Writer, or in a similar role within the technology or networking industry.
- Excellent writing and editing skills, with the ability to simplify complex technical concepts for a diverse audience.
- Strong attention to detail and the ability to organize and structure information effectively.
- Knowledge of networking concepts, protocols, and hardware is a plus.
- Familiarity with HTML, CSS, and Markdown is a plus.
- Passion for technology and engaging with a community of tech enthusiasts.
Video Content Producer / Channel Host
As a Video Content Producer / Channel Host at GL.iNet, you will play a key role in creating engaging video content that promotes our products and connects with our target audience. You will be responsible for producing reels, short videos, and other video content for platforms such as YouTube, TikTok, and Meta. Additionally, you will have the opportunity to appear on screen as a host for videos, webinars and live streams, providing valuable insights and interacting with our community. Your creativity, storytelling skills, and ability to connect with an audience through video will be essential in this role.
- Produce high-quality video content, including reels, short videos, tutorials, and product showcases for platforms such as YouTube, TikTok, and Meta.
- Collaborate with the design team to develop visually appealing and brand-aligned video content that captures attention and engages the audience.
- Write scripts, create storyboards, and coordinate video shoots to ensure smooth production processes.
- Appear on screen as a host for the channel, webinars, live streams, and other live events, providing insightful commentary and interacting with the audience.
- Conduct research and gather information to ensure accurate and up-to-date content for video production.
- Collaborate with cross-functional teams, including marketing, product management, and sales, to understand key messaging and align video content with marketing strategies.
- Optimize video content for SEO and platform-specific algorithms to maximize reach and engagement..
- Monitor video performance metrics and gather feedback to inform future content creation and optimization.
- Maintain a consistent brand voice and style throughout all video content.
- Bachelor's degree or above
- Proven experience as a Video Content Producer, YouTuber, Live Host, or in a similar role, with a strong portfolio showcasing video production and hosting skills.
- Strong on-screen presence and excellent communication skills to engage and connect with an audience.
- Ability to write scripts and create compelling narratives that resonate with the target audience.
- Proficiency in video editing software is a plus
Japanese Marketing Specialist
Location: Hong Kong (Remote work can be considered for candidate located in Japan)
GL.iNet is a leading provider of innovative networking solutions for individuals and businesses worldwide. We are looking for a highly motivated and talented Japanese Marketing Specialist to join our team and help us expand our presence in the Japanese eCommerce market, including Amazon, Rakuten, Shopify, and more.
As a Japanese Marketing Specialist, you will be responsible for developing and executing marketing strategies and campaigns that engage and resonate with the Japanese market. You will work closely with our marketing team to create compelling content, design marketing materials, and manage social media platforms such as Line, Twitter, YouTube, and TikTok.
- Develop and execute marketing strategies and campaigns targeted towards the Japanese market
- Create engaging content and design marketing materials in the Japanese language
- Translate corporate materials (English/Chinese) into Japanese
- Manage social media platforms to promote GL.iNet's products and services
- Conduct market research and analysis to identify trends and opportunities in the Japanese market
- Collaborate with internal teams to optimize product positioning and messaging for the Japanese market
- Monitor and report on the effectiveness of marketing initiatives.
- Native Japanese speaker with fluency in English/Chinese.
- Translation skills between Japanese and English/Chinese are needed to effectively communicate with internal teams and external partners. The ability to write and speak in both languages fluently is preferred.
- Bachelor's degree in Marketing, Communications, or related field
- 2+ years of experience in marketing, with a focus on the Japanese market
- Strong understanding of Japanese consumer behavior and market trends
- Excellent communication and interpersonal skills
- Experience in creating engaging content and marketing materials in the Japanese language
- Experience in managing social media platforms
- Ability to work independently and as part of a team
- Technical background or familiarity with networking solutions will be a big advantage.
Sales & eCommerce Specialist
Roles and Responsibilities:
- Manage and maintain several e-Commerce platforms (eg. Amazon, Walmart);
- Support sales activities, including order process, delivery, inventory control, sales forecast;
- Handle online pre-sales and post-sales customer service including product inquires, complaints, replacement and refund;
- Assist in developing and executing online sales and marketing strategies;
- Review and analyze reports generated by e-Commerce platforms;
- Monitor data for signs of potential problems in the supply chain such as stockouts or late deliveries, give operations alerts and corrective actions;
- Monitor platform account health and deal with ad-hoc issue
To be considered for this excellent opportunity, you will possess:
- University graduate with at least 2 year experience in eCommerce or any related discipline;
- Experience in eCommerce fundamental knowledge in any eCommerce system is an advantage;
- Good at MS Office, especially Excel;
- 2+ years of experience in marketing, with a focus on the Japanese market
- Organise and possess strong analytical skills;
- Able to handle multiple projects with good time management;
- Experience in managing different e-Commerce marketplace is an advantage;
- Strong communication in written and spoken English, Cantonese and Putonghua;
Technical Support Specialist (Contract)
Location: Remote work, must reside in or around the Seattle, WA area
- Provide day-to-day technical support to end-users, addressing hardware and software needs
- Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades and configuration issues
- Act as a liaison between customers and internal UX department, ensuring timely and efficient issue resolution
- Maintain excellent customer service standards, delivering exceptional support experiences
- At least 2 years total combined work experience and completed higher education
- Ability to speak, read, and write in English
- Associates degree (Higher Education, Higher National Diploma)
- At least 1 year of end-user device support and troubleshooting work experience
- Experience in a technical support role, preferably within a fast-paced, customer-centric environment
- knowledge of hardware and software troubleshooting is a plus
- Exceptional customer service and interpersonal skills
- Excellent written and verbal communication abilities
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Team player with the ability to work collaboratively
Unit 601, Building 5W, Hong Kong Science Park, Shatin, N.T., Hong Kong