Enabling MSPs to Achieve Efficient and Cost-Effective Remote IT Maintenance

Topology

Solution

Breaking Through Traditional Maintenance Bottlenecks to Build an Efficient Remote Maintenance System

To address these challenges, GL.iNet has introduced an innovative hardware-based Remote KVM over Internet maintenance solution. This solution enables businesses to establish a high-efficiency, stable, and visual maintenance system that reduces costs, increases operational efficiency, and boosts customer satisfaction.

Unlike traditional remote control methods, GL.iNet’s Remote KVM solution, Comet (GL-RM1) uses a hardware-level direct connection, enabling remote management and maintenance in complex scenarios, such as devices that cannot connect to the internet, cannot install software, or involve embedded systems. Even in cases of device crashes or network disconnections, remote access and repair are still possible.

By deploying Comet (GL-RM1) on critical IT equipment, businesses can provide reliable, software-independent, and unrestricted IT maintenance services for closed systems.

1. Hardware-Level Remote Access, Supporting All Operating Systems

• No need to install software on client devices, completely bypassing system compatibility limitations.
• By directly connecting via HDMI/USB eliminates the need for complex network configuration, enabling remote maintenance in any environment.
• With the power expansion accessory and ATX board, the solution supports remote physical power-on, reboot, even for offline or powered-down devices.

2. High-Definition Visual Remote Control for an In-Person Experience

• Supports 4K HD video streaming at 30 FPS, offering smooth and low-latency (30ms-60ms) for seamless visual performance.
• Remote audio output enables IT engineers to diagnose and repair devices more effectively.

3. Multi-Site Remote Maintenance, Greatly Enhancing Operational Efficiency

• One technician can remotely manage and maintain multiple devices, increasing maintenance efficiency.
• Supports remote system recovery and firmware updates, significantly reducing fault resolution times.

Results

Cost Reduction and Efficiency Gains:

With GL.iNet’s Remote KVM solution, businesses can remotely resolve most faults, reducing the need for on-site technician visits and cutting down on travel and labor costs.

High Security, Compliant with Corporate Regulations:

Through hardware-level access isolation, the solution effectively mitigates security risks from network attacks, making it ideal for clients in sectors like finance, healthcare, and government that have stringent data security requirements.

Enhanced Business Competitiveness:

Enterprises can expand their global remote maintenance services, serve more industry clients, and broaden their market reach.

Improved Customer Satisfaction:

Swiftly respond to client faults, minimize downtime risks, and enhance business continuity and customer satisfaction.