Responsibilities:

• Responsible for understanding, analyzing, and sorting out customer needs
• Solve client's issues in time including hardware and software
• Present solutions to clients and answer client questions
• Conduct research on similar products and market trends
• Participate in bidding projects, draft technical part of related documents, present the proposal and deal with related technical support issues
• Arrange training for internal staff and business partners on product as well as solution related contents

Qualifications:

• Bachelor's degree or above
• More than 3 years of relevant work experience, proficient in Microsoft Office, especially PowerPoint
• Fluent in English with ability to communicate directly with customers
• Familiar with network products, network security, firewall, VPN and other technologies
• Candidates with experience in big data, software industry, enterprise solutions and product presentations are preferred
• Frequent travel to Shenzhen and oversea are required.

Responsibilities:

• Design website graphics in a B2C, B2B and advertising platforms
• Create visuals for sales and marketing presentation contents
• Video shooting and editing for unboxing, tutorial, user case related contents
• Manage website updates (HTML)
• Assist in ad hoc graphic / multimedia design projects

Qualifications:

• Proficient in Adobe Illustrator and Photoshop
• Knowledge in photography and videography is preferred
• 3D Rendering experience is preferred
• Diploma or degree holder in multimedia design, graphic design, or related discipline
• Minimum 3 year of graphic design experience and an attractive graphic design portfolio
• Great interpersonal and communication skills (English, Cantonese, and Mandarin)

Responsibilities:

• Design and implement strategic sales plans that expand company’s customer base and ensure its strong presence.
• Supervise a sales team in Shenzhen and Hong Kong and conduct marketing activities in overseas.
• Motivate the sales team to generate leads, build client relationships, set targets to hit and exceed revenue forecasts.
• Manage recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.

Qualifications:

• University degree with 5+ years sales experience.
• Proven track record in managing all aspects of sales cycle including prospecting, development of the customer relationship at all levels and implementation of the account plans.
• Good presentation skills, capable of articulating technical proposals to decision markers at both technical and business levels.
• Knowledge in Cloud Solutions, data security, Network, Linux and Wifi technologies will be a definite advantage.
• The role is required to stay in Shenzhen and frequently travel overseas.

Responsibilities:

• Responsible for demand analysis, solution design and traditional IT cloud solution design for public cloud.
• Partner with cross-functional teams to develop API platforms that enhance customer experience, improve operational efficiency, and support strategic decision-making.
• Identify, evaluate, and fix infrastructure vulnerabilities and deployment problems with applications.
• Conduct innovative R&D work, solutions, and application development, including design, coding, testing, implementation and documentation.
• Encourage collaboration, knowledge/technical sharing, and work as a team to enhance overall productivity.

Qualifications:

• University graduate in Computer Science, Information Technology, or related field with at least 5 years of experience.
• Proficiency in programming languages, such as Python, Java, Java.
• Advanced working knowledge of MySQL, MongDB, Redis and database management systems.
• Familiarity with TCP/IP, HTTP, JavaScript, React, Vue and Flutter will be an advantage.
• Strong knowledge of system administration, including operating systems (e.g., Linux), virtualization, storage, and networking.

Responsibilities:

• Conduct comprehensive security assessments and penetration testing of software applications, systems, and infrastructure.
• Identify and analyze potential vulnerabilities and security risks in software design and implementation.
• Develop and implement secure coding practices, guidelines, and standards to prevent security breaches and ensure compliance with industry regulations.
• Design and implement secure authentication and authorization mechanisms, data protection strategies, and encryption techniques.
• Conduct security incident response activities, including investigating and resolving security incidents, vulnerabilities, and breaches.
• Collaborate with cross-functional teams, including software developers, system administrators, network engineers, and product managers, to address security concerns and ensure the overall security of our software systems.

Qualifications:

• Bachelor's or master's degree in Computer Science, Information Security, or a related field.
• Strong knowledge of software security principles, secure coding practices, and common security vulnerabilities and mitigation techniques.
• Experience in conducting security assessments, penetration testing, and vulnerability scanning using industry-standard tools and methodologies.
• Proficiency in programming languages commonly used in software development, such as Java, C++, Python, or Ruby.
• Familiarity with secure coding frameworks and libraries.
• Knowledge of authentication and authorization protocols, cryptography, and secure network protocols.
• Understanding of web application security, including common vulnerabilities such as Cross-Site Scripting (XSS), SQL injection, and Cross-Site Request Forgery (CSRF).
• Experience with security testing tools, vulnerability scanning tools, and penetration testing frameworks.
• Fluent Chinese and frequent travel to Shenzhen may be required

Responsibilities:

• Develop and execute comprehensive product release plans, including timelines, milestones, and deliverables, in coordination with cross-functional teams.
• Conduct market research to identify customer needs, preferences, and market trends, and incorporate insights into product release strategies.
• Collaborate with product development teams to develop and execute effective product launch strategies, including product positioning, messaging, and promotional materials.
• Coordinate and track activities related to product release, such as feature development, testing, documentation, and regulatory compliance.
• Create and optimize engaging product pages on our website, including compelling product descriptions, images, and specifications.
• Develop and implement digital marketing campaigns, including SEO, SEM, social media, and email marketing, to increase brand visibility and drive product sales.
• Craft persuasive and compelling copy for press releases, product announcements, blog posts, and other marketing collateral.
• Manage and grow our email subscriber list, create and send engaging eDMs (electronic direct mail), and analyze campaign performance.
• Monitor and analyze website and campaign performance metrics using web analytics tools to identify areas for improvement and optimize marketing efforts.
• Contribute to process improvements and drive efficiency in the product release and digital marketing workflows.

Qualifications:

• Bachelor's degree or above in any aspect
• 2+ years working experience as a Product Release Specialist, Digital Marketer, or in a similar role within the technology or consumer electronics industry.
• Strong project management skills, with the ability to manage multiple tasks simultaneously and meet deadlines.
• Excellent attention to detail, creativity, and problem-solving abilities, with a proactive and results-oriented mindset.
• Proficiency in digital marketing channels and tactics, including SEO, SEM, social media, email marketing, and content creation.
• Basic knowledge of HTML, CSS, and graphic design tools is a plus.
• Passion for technology and networking products

Responsibilities:

• Manage and moderate the GL.iNet community forum and reddit, facebook, twitter etc., ensuring a positive and engaging environment for users to seek assistance, exchange knowledge, and share experiences.
• Respond promptly to community inquiries, technical questions, and support requests with accurate and helpful information.
• Proactively engage with community members, fostering discussions, and promoting knowledge sharing.
• Collaborate with the technical support and product development teams to address user issues, troubleshoot technical problems, and escalate complex cases when necessary.
• Collect feedback from the community and effectively communicate insights to the product development team to inform future product enhancements.
• Monitor and report on community trends, sentiment, and user satisfaction to identify opportunities for improvement and provide actionable recommendations.
• Create and curate community resources, including FAQs, tutorials, and user guides, to empower community members and enhance self-help options.
• Identify and engage with influential community members, advocates, and user groups to foster partnerships and expand the reach of the GL.iNet community.
• Stay up-to-date with the latest networking trends, product updates, and industry best practices to provide accurate and relevant information to the community.
• Contribute to the development and implementation of community engagement strategies and initiatives to drive community growth and member participation.

Qualifications:

• Bachelor's degree, preferably in computer science, information technology, or a related field but not a must
• 2+ years experience in community management, technical support, or a similar role within the technology or networking industry.
• Strong technical knowledge and understanding of networking concepts, protocols, and hardware.
• Excellent communication skills with the ability to articulate complex technical concepts to users of varying technical backgrounds.
• Customer-centric mindset with a passion for helping and engaging with users to drive a positive community experience.
• Familiarity with forum platforms and community management tools.
• Strong problem-solving skills and the ability to think critically and analytically.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency in English is required, and fluency in additional languages is a plus.

Responsibilities:

• Manage the customer membership system, ensuring accurate data collection, segmentation, and personalized communications.
• Collaborate with the eComm team to plan and execute fan events, sales promotions, and other initiatives to engage and reward our customer community.
• Develop and implement referral programs to encourage customer advocacy and word-of-mouth marketing.
• Coordinate and manage user-generated content (UGC) campaigns, including contests, testimonials, and social media activations.
• Collaborate with the product development team to execute beta test programs, gather feedback, and drive product improvement.
• Manage GL.iNet's presence on social media platforms such as Facebook, Instagram, and Twitter, ensuring consistent messaging and timely engagement with customers.
• Identify and pitch key opinion leaders (KoLs) and influencers for collaborations, product reviews, and endorsements.
• Monitor and analyze customer data, engagement metrics, and campaign performance to derive insights and make data-driven recommendations.
• Collaborate with the marketing and communication teams to develop compelling content and digital campaigns that resonate with our target audience.
• Foster a customer-centric culture by promoting a positive and seamless customer experience across all touchpoints.

Qualifications:

• Bachelor's degree in marketing, business administration, or a related field
• 2+ years experience as a CRM Specialist, Digital Marketer, or in a similar role within the technology or consumer electronics industry.
• Strong understanding of CRM strategies, customer segmentation, and lifecycle marketing.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and external partners.
• Fluent in English. Proficiency in additional languages is a plus.

Responsibilities:

• Produce high-quality video content, including reels, short videos, tutorials, and product showcases for platforms such as YouTube, TikTok, and Meta.
• Collaborate with the design team to develop visually appealing and brand-aligned video content that captures attention and engages the audience.
• Write scripts, create storyboards, and coordinate video shoots to ensure smooth production processes.
• Appear on screen as a host for the channel, webinars, live streams, and other live events, providing insightful commentary and interacting with the audience.
• Conduct research and gather information to ensure accurate and up-to-date content for video production.
• Collaborate with cross-functional teams, including marketing, product management, and sales, to understand key messaging and align video content with marketing strategies.
• Optimize video content for SEO and platform-specific algorithms to maximize reach and engagement..
• Monitor video performance metrics and gather feedback to inform future content creation and optimization.
• Maintain a consistent brand voice and style throughout all video content.

Qualifications:

• Bachelor's degree or above
• Proven experience as a Video Content Producer, YouTuber, Live Host, or in a similar role, with a strong portfolio showcasing video production and hosting skills.
• Strong on-screen presence and excellent communication skills to engage and connect with an audience.
• Ability to write scripts and create compelling narratives that resonate with the target audience.
• Proficiency in video editing software is a plus

Responsibilities:

• Develop and execute marketing strategies and campaigns targeted towards the Japanese market
• Create engaging content and design marketing materials in the Japanese language
• Translate corporate materials (English/Chinese) into Japanese
• Manage social media platforms to promote GL.iNet's products and services
• Conduct market research and analysis to identify trends and opportunities in the Japanese market
• Collaborate with internal teams to optimize product positioning and messaging for the Japanese market
• Monitor and report on the effectiveness of marketing initiatives.

Requirements:

• Native Japanese speaker with fluency in English/Chinese.
• Translation skills between Japanese and English/Chinese are needed to effectively communicate with internal teams and external partners. The ability to write and speak in both languages fluently is preferred.
• Bachelor's degree in Marketing, Communications, or related field
• 2+ years of experience in marketing, with a focus on the Japanese market
• Strong understanding of Japanese consumer behavior and market trends
• Excellent communication and interpersonal skills
• Experience in creating engaging content and marketing materials in the Japanese language
• Experience in managing social media platforms
• Ability to work independently and as part of a team
• Technical background or familiarity with networking solutions will be a big advantage.

Roles and Responsibilities:

• Manage and maintain several e-Commerce platforms (eg. Amazon, Walmart);
• Support sales activities, including order process, delivery, inventory control, sales forecast;
• Handle online pre-sales and post-sales customer service including product inquires, complaints, replacement and refund;
• Assist in developing and executing online sales and marketing strategies;
• Review and analyze reports generated by e-Commerce platforms;
• Monitor data for signs of potential problems in the supply chain such as stockouts or late deliveries, give operations alerts and corrective actions;
• Monitor platform account health and deal with ad-hoc issue

To be considered for this excellent opportunity, you will possess:

• University graduate with at least 2 year experience in eCommerce or any related discipline;
• Experience in eCommerce fundamental knowledge in any eCommerce system is an advantage;
• Good at MS Office, especially Excel;
• 2+ years of experience in marketing, with a focus on the Japanese market
• Organise and possess strong analytical skills;
• Able to handle multiple projects with good time management;
• Experience in managing different e-Commerce marketplace is an advantage;
• Strong communication in written and spoken English, Cantonese and Putonghua;